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Member points are rewards you earn when you shop at JYX Shop. These points can be redeemed for products, vouchers, or exclusive benefits.

No, member points are non-transferable and must be used within the account where they were earned.

Yes, points are earned even on discounted purchases or those made using promo codes, unless otherwise stated.

Member points cannot be used directly to offset a purchase. They must first be redeemed for a voucher or product.

Please note that vouchers redeemed with points cannot be combined with other promo codes.

Sign in to your JYX Shop account and view your balance under the "Loyalty & Rewards" or "My Points" section.

Points earned from a returned purchase will be deducted from your account once the return has been processed.

Simply create an account on our website and start shopping. Your member points will accumulate automatically with each purchase.

For any questions about your member points, vouchers, or redemptions, please reach out to our Customer Care Team via email or WhatsApp, and we will be happy to assist you.