1. Register as a new user at www.jyx.shop/login.
2. Login your new account and begin shopping.
3. Simply select the item(s) you wish to purchase and Add to Cart.
4. Preview your selected item(s) in the Shopping Cart located on the top right of the page. You may make an edit in your Shopping Cart.
5. If you have a coupon/promo code, please enter the code and apply.
6. When you are ready to place the order, hit the Checkout button. 
7. Fill in your billing and delivery details.
8. Please read and check the "Agree to the Terms and Conditions" box.
9. Select Continue button to proceed to Payment.
10. Please review your order and the total amount before completing the payment.
11. Please read and check the "Agree to the Terms and Conditions" box.
12. You will receive a confirmation email shortly after you have placed your order. Your order is not confirmed until you have received a confirmation email from us.

If you haven't received the confirmation email, please contact us at enquiries@jyx.shop.

Payment Gateways Used by JYX

1. SGePay: JYX uses the SGePay payment gateway. An OTP is required during the payment process, so please allow some time for the OTP page to load.
2. Atome: For purchases on installment, JYX uses the Atome payment gateway. Atome’s installment process breaks up your final cart price into 3 payments. For any issues with installment payments, please contact support@atome.sg.
3. ShopBack: JYX also supports payments via ShopBack, providing you with more flexibility and rewards for your purchases.
4. GrabPay: You can now use GrabPay for your transactions on JYX, offering a convenient and secure payment option.

Orders are confirmed once payment has been completed. Please check your email for order confirmation.

We accept all major Credit Cards. We regret to inform that we do not accept Telegraphic Transfers from banks outside of Singapore.

Yes, they are SSL-encrypted and will not be stored or accessed without your prior permission. All information you supply is strictly confidential and will only be used internally by JYX for deliveries or customer service.

We take pride in ensuring that your purchase is delivered to you on time — we process orders once the payment process is complete. Therefore, we are unable to amend your order once it is confirmed and payment complete.

If you experience technical issues, please get in touch with us via the Contact button at the bottom of the page. Our Customer Service Officer will contact you within 3 working days to assist you.

This only happens when the product is

1. Out of Stock – See point below.
2. Not available for delivery in selected countries due to import/export regulations.

If you experience technical issues, please get in touch with us via the Contact button at the bottom of the page. Our Customer Service Officer will contact you within 3 business days to assist you.

We know how frustrating it is when your favourite products are out of stock and we’re sorry about that. In the meantime, we’re working on the Waiting List option. In the near future, you’ll be able to add the Out of Stock product(s) to your Wish List, so you can track its availability when you visit us next!

As we are an online store, we do not have this option. However, we have a dedicated team who is ready to answer any questions you may have regarding our products. Feel free to get in touch with us by filling in the contact form via the Contact Us button at the top right of the page. Our customer service officer will contact you within 3 working days.