FAQ

I am having trouble accessing the website.

For technical support, you may contact us at enquiries@jyx.shop.

How to redeem my purchases?

You can start redeeming your purchase after Circuit Breaker is lifted. One of our customer service officer will be contacting you via email within 3 working days to assist you in making your appointment for your facial entitlement. As we are expecting high traffic once we reopen, we encourage you to arrange your appointment early to avoid disappointment.

What is the validity of my purchases and redemption period?

All packages are valid for 3 months, expiring on 31st August 2020.
Redemption period are
Mondays to Fridays: 11am to 6pm.
Saturdays: 11am to 3pm

Where can I redeem my treatment?

You can redeem your treatments at any of IDS Aesthetics outlets. IDs Aesthetics is located at Novena, International Building and Robinsons The Heeren

What about my products?

Yes, your products will be delivered to your designated delivery address.

I have some questions on my purchases, who can help me?

You can write in to enquiries@idsaesthetics.com and one of our friendly customer service officer will be able to assist you.

What is birthday month promo?

Every JYX Member is entitled to a one-off 30% discount code during the Birthday Month

When can you use the birthday month discount code?

The code can only be used during the Birthday Month and can only be used on ala carte items. Each member who are entitled to a 30% OFF Birthday Month discount code can only use the code once only for the current year

Is the birthday month discount code stackable with promo codes?

No. You cannot use the 30% OFF discount code with other promo codes. If you use other promo codes with your 30% OFF discount code from your Birthday Month, your 30% OFF discount code from your Birthday Month will automatically be removed from the cart

How do I make an online purchase at jyx.shop?

  1. Register as a new user at www.jyx.shop/login.
  2. Login your new account and begin shopping.
  3. Simply select the item(s) you wish to purchase and Add to Cart.
  4. Preview your selected item(s) in the Shopping Cart located on the top right of the page. You may make an edit in your Shopping Cart.
  5. If you have a coupon/promo code, please enter the code and apply.
  6. When you are ready to place the order, hit the Checkout button. 
  7. Fill in your billing and delivery details.
  8. Please read and check the "Agree to the Terms and Conditions" box.
  9. Select Continue button to proceed to Payment.
  10. Please review your order and the total amount before completing the payment.
  11. Please read and check the "Agree to the Terms and Conditions" box.
  12. You will receive a confirmation email shortly after you have placed your order. Your order is not confirmed until you have received a confirmation email from us.

If you haven't received the confirmation email, please contact us at enquiries@jyx.shop.

What payment gateway JYX is using?

* JYX uses the SGePay payment gateway and OTP is required during the payment process. Do allow some time for OTP page to load up

*JYX is using ATOME payment gateway for purchases on Installment. Atome’s instalment process breaks up your final cart out price over 3 payments. If you have any dealings issue on installment payment, do contact support@atome.sg

How long does my order confirmation take?

Orders are confirmed once payment has been completed. Please check your email for order confirmation.

What are the payment methods available?

We accept all major Credit Cards. We regret to inform that we do not accept Telegraphic Transfers from banks outside of Singapore.

Are my credit card payment details secure?

Yes, they are SSL-encrypted and will not be stored or accessed without your prior permission. All information you supply is strictly confidential and will only be used internally by JYX for deliveries or customer service.

Can I amend my order after it has been confirmed and paid for?

We take pride in ensuring that your purchase is delivered to you on time — we process orders once the payment process is complete. Therefore, we are unable to amend your order once it is confirmed and payment complete.

 

If you experience technical issues, please get in touch with us via the Contact button at the bottom of the page. Our Customer Service Officer will contact you within 3 working days to assist you.

Why can’t I add certain products into my cart?

This only happens when the product is

  1. Out of Stock – See point below.
  2. Not available for delivery in selected countries due to import/export regulations.

If you experience technical issues, please get in touch with us via the Contact button at the bottom of the page. Our Customer Service Officer will contact you within 3 business days to assist you.

Can you put me on the waiting list for Out of Stock products?

We know how frustrating it is when your favourite products are out of stock and we’re sorry about that. In the meantime, we’re working on the Waiting List option. In the near future, you’ll be able to add the Out of Stock product(s) to your Wish List, so you can track its availability when you visit us next!

Can I test the products before buying them online?

As we are an online store, we do not have this option. However, we have a dedicated team who is ready to answer any questions you may have regarding our products. Feel free to get in touch with us by filling in the contact form via the Contact Us button at the top right of the page. Our customer service officer will contact you within 3 working days.

How does Atome work?

Atome splits up the total bill into three equal and interest free instalment. You purchase as per normal. It's that simple

How do I pay using Atome?

After entering your details and shipping address, click proceed. You will come to a page that allows you to choose between [Full Payment] and [Instalment Payment].

Select Instalment (powered by atome.sg), to break your payments up in 3 parts over 3 months.

eg: If you purchase a $300 item, you pay $100 upfront, $100 on the second month, and the final $100 on the third month to clear the bill

Are the instalments interest free?

Yes. This 3-part instalment program powered by Atome is interest free

Can I use both credit card and debit card for the Instalment purchase?

Yes. Both credit and debit cards are allowed

What happens if I want to make product refund with the Instalment payment plan?

Refund T&Cs follows JYX eligibility and process of refund. Atome is an additional mode of payment that allows for Instalments over 3 months, to improve the purchase experience and ease for our customers.

If a refund is approved, Atome will inform JYX.shop that a refund process is triggered.

If you receive a full refund, any unpaid instalments will be cancelled , and the amount already charged will be refunded. For example, if you have made your first repayment, we will cancel the two other instalments and you will also get your first instalment refunded.

 

With a partial refund, refund amounts are taken off your next scheduled instalment first. For example, if you bought two items that cost $45 each and paid your first instalment of $30, you will receive a partial refund of $45. Your third instalment will be cancelled and you'll only pay $15 for your second instalment. Any excess balance will be refunded to your debit or credit card.

 

Two items: $90 (30 x 3 instalments) Partial refund: $45

Amount due: $45

First instalment = $30Second instalment = $30 (-$15) Third instalment = $30 (cancelled)

 

Your Atome account will be updated to reflect the full or partial refund under the "Bills" tab.

I have Atome Vouchers. How do I use them?

1. Vouchers can only be used on the Atome mobile App, to utilise the voucher, simply select "Atome" as the payment method when completing your order on the merchant's page and you will be redirected to Atome's payment page.

 

2. Upon tapping on the "Continue to pay" button, you will see the "add promotions" field.

 

3. Select from the vouchers available and click "Confirm" to apply the voucher.

What happens if I miss a payment on Atome?

If you missed a scheduled instalment, Atome will freeze your account until the amount due is paid. To reactivate your account, Atome will charge a $20 administrative fee. If this administrative fee and instalment is not paid within seven days, an additional $10 fee will be charged. In Singapore, the maximum administrative fee is capped at S$60 per transaction. If you make your payments on time, the only cost you’ll ever pay is the cost of the item you’re buying. So do take note to pay your instalments on time if you are paying via Atome! :)

Where do I find out more about Atome?

Do visit Atome at https://www.atome.sg/undefined , to read up more on them. :)

Can I change my delivery details after making payment?

Yes but you are required to submit an online form at Contact Page webpage.

How are the products delivered?

All products purchased online will be despatched to the address as provided.

Do you offer self-collection option?

No.

How do I track my order? 

All online orders purchased from JYX Shop can be tracked via https://tracker.janio.asia/ along with your tracking number as shown in your invoice. 

How to get Free Shipping?

Singapore - Spend $80 and above

SEA Countries - Spend $140 and above

  • Brunei
  • Malaysia
  • Philippines
  • Thailand 
  • Vietnam
Asian Countries - Spend $180 and above
  • China
  • Japan
  • South Korea

Australia - Spend $150 and above

Others - Spend $220 and above

  • Canada 
  • Spain
  • UK
  • US
Weight 0.5Kg
Singapore
Working days 3 to 5
S$6.00
Weight 1Kg
Singapore
Working days 3 to 5
S$6.00
Weight 1.5Kg
Singapore
Working days 3 to 5
S$6.00
Weight 0.5Kg
Jabodetabek
Working days 3 to 5
S$7.60
Java
Working days 3 to 5
S$8.90
Others
Working days 4 to 12
S$9.80
Weight 1Kg
Jabodetabek
Working days 3 to 5
S$9.30
Java
Working days 3 to 5
S$10.80
Others
Working days 4 to 12
S$11.90
Weight 1.5Kg
Jabodetabek
Working days 3 to 5
S$13.90
Java
Working days 3 to 5
S$16.30
Others
Working days 4 to 12
S$17.90
Weight 0.5Kg
Ho Chi Minh
Working days 1 to 3
S$16.10
Others
Working days 3 to 6
S$16.80
Weight 1Kg
Ho Chi Minh
Working days 1 to 3
S$22.10
Others
Working days 3 to 6
S$22.70
Weight 1.5Kg
Ho Chi Minh
Working days 1 to 3
S$29.50
Others
Working days 3 to 6
S$30.30
Weight 0.5Kg
North China
Working days 1 to 3
S$5.00
South China
Working days 1 to 3
S$4.80
Hong Kong
Working days 1 to 3
S$10.70
Taiwan
Working days 1 to 3
S$7.20
Weight 1Kg
North China
Working days 1 to 3
S$5.90
South China
Working days 1 to 3
S$5.70
Hong Kong
Working days 1 to 3
S$12.30
Taiwan
Working days 1 to 3
S$8.20
Weight 1.5Kg
North China
Working days 1 to 3
S$7.60
South China
Working days 1 to 3
S$7.40
Hong Kong
Working days 1 to 3
S$14.80
Taiwan
Working days 1 to 3
S$9.80
Weight 0.5Kg
USA / Canada
Working days 3 to 7
S$30.00
Weight 1Kg
USA / Canada
Working days 3 to 7
S$35.20
Weight 1.5Kg
USA / Canada
Working days 3 to 7
S$43.10
Weight 0.5Kg
Greater Bangkok
Working days 1 to 3
S$7.60
Others
Working days 3 to 6
S$8.40
Weight 1Kg
Greater Bangkok
Working days 1 to 3
S$10.50
Others
Working days 3 to 6
S$11.40
Weight 1.5Kg
Greater Bangkok
Working days 1 to 3
S$13.60
Others
Working days 3 to 6
S$14.50
Weight 0.5Kg
UK
Working days 3 to 7
S$19.40
Weight 1Kg
UK
Working days 3 to 7
S$20.90
Weight 1.5Kg
UK
Working days 3 to 7
S$29.20
Weight 0.5Kg
Greater Manila
Working days 2 to 4
S$13.80
Luzon
Working days 3 to 6
S$14.60
Visayas
Working days 3 to 6
S$15.00
Mindanao
Working days 3 to 6
S$15.40
Others
Working days 5 to 8
S$19.10
Weight 1Kg
Greater Manila
Working days 2 to 4
S$15.60
Luzon
Working days 3 to 6
S$16.20
Visayas
Working days 3 to 6
S$16.40
Mindanao
Working days 3 to 6
S$16.70
Others
Working days 5 to 8
S$19.20
Weight 1.5Kg
Greater Manila
Working days 2 to 4
S$21.70
Luzon
Working days 3 to 6
S$22.30
Visayas
Working days 3 to 6
S$22.60
Mindanao
Working days 3 to 6
S$22.80
Others
Working days 5 to 8
S$25.40
Weight 0.5Kg
Middle East / Europe
Working days 3 to 9
S$52.80
Weight 1Kg
Middle East / Europe
Working days 3 to 9
S$58.60
Weight 1.5Kg
Middle East / Europe
Working days 3 to 9
S$72.30
Weight 0.5Kg
Klang Valley
Working days 1 to 3
S$4.20
Peninsular
Working days 1 to 3
S$4.60
Sabah
Working days 1 to 3
S$5.40
Sarawak
Working days 2 to 5
S$5.00
Weight 1Kg
Klang Valley
Working days 1 to 3
S$4.60
Peninsular
Working days 1 to 3
S$5.30
Sabah
Working days 1 to 3
S$6.70
Sarawak
Working days 2 to 5
S$6.00
Weight 1.5Kg
Klang Valley
Working days 1 to 3
S$5.70
Peninsular
Working days 1 to 3
S$6.40
Sabah
Working days 1 to 3
S$9.20
Sarawak
Working days 2 to 5
S$8.90
Weight 0.5Kg
Brunei
Working days 1 to 3
S$13.60
Weight 1Kg
Brunei
Working days 1 to 3
S$15.70
Weight 1.5Kg
Brunei
Working days 1 to 3
S$18.90
Weight 0.5Kg
Japan
Working days 2 to 5
S$22.30
Weight 1Kg
Japan
Working days 2 to 5
S$24.90
Weight 1.5Kg
Japan
Working days 2 to 5
S$31.70
Weight 0.5Kg
South Korea
Working days 2 to 5
S$26.10
Weight 1Kg
South Korea
Working days 2 to 5
S$28.30
Weight 1.5Kg
South Korea
Working days 2 to 5
S$33.30
Weight 0.5Kg
Australia New Zealand
Working days 2 to 5
S$21.50
Weight 1Kg
Australia New Zealand
Working days 2 to 5
S$23.00
Weight 1.5Kg
Australia New Zealand
Working days 2 to 5
S$26.40

How do I sign up for the JYX Loyalty Rewards Program?

You can register an account with us https://jyx.shop/login.

I have forgotten my password, how can I retrieve it? 

You may click My Account and click Forget password. We will reset the password and email you a new, temporary password.

How can I update my profile?

You may update your profile via Edit Profile under My Account.

Does it cost me anything to join?

No, it’s our way of saying thank you for shopping with JYX.

Are there any requirements or conditions to being a JYX member?

We just need your full name, personal email address, and agreement to our terms and conditions.

Can I sign up without an email address?

No, this is because your account is linked to your email address. This also allows us to update you on your membership status, perks and any upcoming offers.

How do I earn JYX Points?

At jyx.shop, you will earn 1x JYX points* for every $1 spent. During sale/promotional periods, we may award you 2x points for every $1 spent.

*Points accumulated are non-transferable and non-exchangeable for cash. 

How do I view my transactions and/or points history?

You may check your JYX points details at  <JYX website> via Loyalty and Rewards under My Account section. It will show the points summary, points earned and redeemed.

How can I redeem the JYX points?

The loyalty redemption program is still a Work In Progress. It will be launched in the last quarter of 2019.

Can I earn JYX points when purchasing a gift card/voucher or making payment with one?

No, you are not able to earn points when purchasing or making a payment with a gift card/voucher.

How else can I earn JYX points?

You can earn up to 5x JYX points per product review.

When will my JYX points expire?

There is currently no expiration for JYX points!

What products would you recommend for _____?

We advise you to head down to our affiliated reseller, IDS Clinic, for a free consultation. The doctors there will be able to assess your skin condition and recommend the best combination of IDS products to address your skin concern.

Why does my product rub off or ball up during application?

Product balling (also known as pilling) is very common. It has to do with how well the product is absorbed by the skin. Products can also ball up because of incorrect application — when too much products are used or the wrong order of application of the products. Always start with ones with more fluid or lightweight texture or apply a thin layer and use soft pressing / dabbing motions rather than rubbing / massaging actions. The last possible reason may be because your skin hasn’t been properly exfoliated before to allow better penetration of the product.